Refund and Return Policy

At Kshkin Creation LLP, we take great care to maintain the quality of our products and ensure that your order is prepared according to the selected product, size and requirements.

We understand that occasionally an order may arrive with an issue. If you receive a wrong item, incorrect size, defective product or product damaged at the time of delivery, you may be eligible for a replacement, alteration or refund, subject to the terms and conditions of this Refund and Return Policy.

Please read this policy carefully before requesting a return or refund.

1. Eligibility for Returns

A return may be accepted when you receive:

  • A wrong product or item different from what you ordered
  • An incorrect size supplied by Kshkin Creation LLP
  • A product that is defective
  • A product that was damaged at the time of delivery

To be eligible for a return, the customer must notify Kshkin Creation LLP and return the product within 14 days of receiving the order.

The returned product must be:

  • Unused
  • Unworn
  • Unwashed
  • In its original condition
  • Returned with the original packaging, where applicable
  • Free from damage caused after delivery
  • Accompanied by the relevant order information

Products that have been worn, washed, altered, damaged or otherwise used by the customer may not be eligible for return or refund.

2. Return Period

Customers must request and complete the return process within 14 days from the date the product is received. 

We recommend contacting Kshkin Creation LLP as soon as you identify a problem with your order. Returns requested after the 14-day return period may not be accepted unless otherwise agreed by Kshkin Creation LLP.

3. How to Request a Return

If you believe that you have received a wrong, defective, damaged or incorrect-size product, please contact Kshkin Creation LLP as soon as possible.

When contacting us, please provide:

  • Order number
  • Customer name
  • Description of the problem
  • Reason for the return
  • Photographs of the product
  • Photographs of the packaging, where applicable
  • Any other information requested by our customer service team

Photographs may be required so that we can assess the issue before authorizing the return. Please do not send a product back before receiving return instructions from Kshkin Creation LLP.

4. Return Shipping

Customers are responsible for safely returning the product to the return address provided by Kshkin Creation LLP. The product must be packed securely to help prevent damage during return transportation.

Because the customer is responsible for the safe return of the parcel, we strongly recommend using a reliable and trackable shipping service and retaining the shipping receipt and tracking information.

Return Shipping Charges

Return shipping charges are not refundable, unless otherwise confirmed by Kshkin Creation LLP. The original shipping charge paid for sending the order to the customer may also be non-refundable, subject to the specific circumstances of the return and applicable refund decision.

5. Safe Return of Products

Kshkin Creation LLP is responsible for taking reasonable care when shipping the product to the customer. Once a customer sends a product back, the customer is responsible for ensuring that the return shipment reaches us safely.

If the returned parcel is lost, damaged or does not reach Kshkin Creation LLP during return transportation, we may be unable to process the refund or replacement until the matter is resolved.

For this reason, customers should:

  • Use a reliable courier or postal service
  • Use a trackable shipping method
  • Keep the tracking number
  • Keep proof of shipment
  • Pack the product securely

6. Made-to-Order and Made-to-Measure Dresses

Many Kshkin products are made to order and are prepared or stitched specifically according to the customer’s selected size and requirements. Because these garments are prepared specifically for an individual customer, they generally cannot be returned for a simple change-of-mind refund.

Made-to-order and made-to-measure products may include garments that are:

  • Stitched according to the selected size
  • Prepared according to customer measurements
  • Customized according to customer requirements
  • Made specifically after receiving the order
  • Altered or prepared for an individual customer

These products may not be suitable for resale to another customer. Therefore, made-to-order and made-to-measure dresses are generally not eligible for a standard refund due to change of mind, preference or personal styling choice.

7. Alterations for Made-to-Order Dresses

If there is a genuine sizing or fitting issue with a made-to-order garment, Kshkin Creation LLP may, where reasonably possible, offer alteration services instead of a refund.

The availability of alteration depends on the design, fabric, embroidery, construction and nature of the requested change. Where an alteration is possible, Kshkin Creation LLP may arrange for the garment to be altered and shipped back to the customer.

However, not every requested alteration can be carried out. For example, certain requests may not be possible, including:

  • Changing the garment colour
  • Increasing the garment length beyond the available fabric/design
  • Changing the fabric
  • Changing embroidery patterns
  • Completely redesigning the garment
  • Making structural changes that are incompatible with the original design

Any alteration request will be assessed individually.

8. Wrong Item Received

If you receive an item that is different from the product you ordered, please contact Kshkin Creation LLP within 14 days of delivery. After reviewing the order and the returned product, we may offer an appropriate resolution, which may include:

  • Replacement with the correct item
  • Alteration, where applicable
  • Refund, where applicable

The resolution will depend on product availability and the circumstances of the issue.

9. Incorrect Size Received

If you believe that the wrong size was supplied by Kshkin Creation LLP, please contact us within 14 days of receiving the order. We may request photographs, measurements or other information to verify the issue.

If our assessment confirms that the incorrect size was supplied, we may offer an appropriate solution, which may include replacement, alteration or refund, subject to product availability and the applicable circumstances.

Please note that a garment made according to the customer’s submitted measurements or selected size may not qualify as an incorrect-size item simply because the customer later prefers a different fit.

10. Defective or Damaged Products

If your product arrives damaged or has a manufacturing defect, please contact Kshkin Creation LLP as soon as possible and within the applicable 14-day return period.

Please provide clear photographs showing:

  • The complete product
  • The damaged or defective area
  • Packaging, where relevant
  • Shipping label, where relevant

We will review the reported issue and determine the appropriate resolution. Depending on the circumstances, the resolution may include:

  • Replacement
  • Repair or alteration
  • Refund
  • Another appropriate solution

11. Product Availability

Occasionally, a product may become unavailable or it may not be possible to make the product according to the customer’s requested requirements. If this occurs, Kshkin Creation LLP may contact the customer and offer an alternative product or design. 

If the customer does not wish to select an alternative product, the amount paid for the unavailable or undeliverable product may be refunded. Where applicable, the corresponding shipping amount relating to the unavailable product may also be refunded.

12. Refund Processing

Once an approved returned product has been received and inspected, Kshkin Creation LLP will process the applicable refund. For eligible refunds, we generally initiate the refund within approximately:

2–3 business days after receiving the returned product

After the refund has been processed by Kshkin Creation LLP, it may take approximately:

7–10 days

for the amount to appear in the customer’s account or payment statement. The actual time required depends on the payment processor, card issuer, bank or other financial institution. Kshkin Creation LLP does not control the processing time of the customer’s bank or payment provider.

Customers should check their relevant bank or card statement if the refund does not immediately appear.

13. Refund Method

Where possible, approved refunds will be processed through the original payment method used for the order. The timing of the refund appearing in the customer’s account depends on the applicable payment processor or financial institution. Any applicable deductions or charges will be handled according to the terms of this policy and the circumstances of the order.

14. Order Cancellation

Many Kshkin products are made to order and preparation may begin after an order is received. Customers who wish to cancel an order should contact Kshkin Creation LLP as soon as possible.

Cancellation Within 48 Hours

If a customer requests cancellation within 48 hours of placing the order, the applicable payment processing fee may be deducted from the refund where such a fee has already been charged to Kshkin Creation LLP by the payment processor.

The current policy provides for a 5% card/payment processing fee deduction in applicable cancellation circumstances.

Cancellation After 5 Days

If an order is already under processing and the customer requests cancellation after 5 days from placing the order, a 10% late order cancellation charge may be deducted.

Because many products are made to order, cancellation may become more difficult once production or preparation has started.

15. Customer Verification for Orders

In certain circumstances, Kshkin Creation LLP may request additional information or verification before processing an order. This may be required for security, payment verification, order confirmation or other legitimate business reasons.

If the customer does not provide the requested verification and the order must therefore be cancelled, a 5% payment/card processing fee may be deducted where this fee has already been charged to Kshkin Creation LLP by the payment processor.

16. Colour Variation Disclaimer

We make reasonable efforts to display product colours as accurately as possible on our website. However, slight differences between the colour shown on a customer’s screen and the actual product may occur.

Colour variations can result from:

  • Digital photography
  • Lighting conditions
  • Screen brightness
  • Monitor settings
  • Mobile phone displays
  • Computer displays
  • Different screen technologies
  • Fabric availability
  • Manual dyeing processes
  • Manufacturing processes

A minor variation in colour or shade from the product image is therefore considered normal and does not automatically constitute a product defect.

17. Product Description and Measurement Disclaimer

Product information displayed on the website, including details such as:,/p>

  • Weight
  • Colour
  • Fabric
  • Embroidery
  • Handwork
  • Measurements
  • Decorative details

may be approximate where indicated.

Because some products involve handmade work and individual production, minor variations may occur. Customers should carefully review the product description, size information and available measurements before placing an order.

18. Hand Embroidery and Embellishments

Some Kshkin garments feature detailed hand embroidery and decorative embellishments such as:

  • Sequins
  • Beads
  • Diamantes
  • Stones
  • Zari
  • Other decorative elements

Hand-embellished garments require careful handling. During folding, unfolding, packing, transportation or customs inspection, individual embellishments may occasionally become loose or detached.

Minor loss or movement of individual sequins, beads or similar decorative elements may occur with heavily hand-embroidered garments and does not necessarily constitute a manufacturing defect. Customers should handle such garments carefully when unpacking, wearing and storing them.

19. Customs Inspection and Embroidery

International shipments may be inspected by customs authorities. During customs inspection, the garment may need to be opened or handled for inspection.,/p>

As a result, there is a possibility that a small number of decorative elements may become loose or detached during transportation or inspection. Minor variations or isolated loss of hand-embellishment should therefore be considered when purchasing heavily embellished garments.

20. Items That Cannot Be Returned

Unless otherwise approved by Kshkin Creation LLP, the following may not qualify for a standard return:

  • Made-to-order garments
  • Made-to-measure garments
  • Customized products
  • Products that have been worn
  • Products that have been washed
  • Products that have been altered by the customer
  • Products damaged after delivery due to customer handling
  • Products returned after the applicable return period
  • Products returned without authorization
  • Products that are not in their original condition

This policy does not affect any rights that customers may have under applicable consumer protection laws.

21. Return Inspection

All returned products are subject to inspection after they are received by Kshkin Creation LLP.

We may verify:

  • Product condition
  • Order details
  • Size
  • Product identity
  • Reported defect
  • Damage
  • Signs of use
  • Packaging
  • Return shipping information

A return or refund will be processed only after the product has been reviewed and the return has been determined to meet the applicable policy requirements.

22. Refunds for Unavailable Products

If Kshkin Creation LLP is unable to supply an ordered product because it is unavailable or cannot be produced according to the agreed requirements, we may offer the customer an alternative product.

If the customer does not wish to select an alternative, the amount paid for the unavailable product will be refunded. Where applicable, the corresponding shipping charges relating to that undelivered product may also be refunded.

23. Important Information Before Ordering

Before placing an order, customers should:

  • Carefully review the product description.
  • Check the available size information.
  • Provide accurate measurements where requested.
  • Review the colour and design shown on the product page.
  • Consider that handmade products may contain minor variations.
  • Remember that made-to-order products may not qualify for standard refunds.
  • Allow sufficient time for dress making and delivery.
  • Contact Kshkin Creation LLP if clarification is required before ordering.

24. Wedding and Occasion-Wear Orders

Many Kshkin products are purchased for weddings, receptions, festivals, parties and other important occasions.

Customers ordering products such as bridal dresses, lehengas, sherwanis, wedding sherwanis, gowns, Anarkali dresses, Pakistani dresses, sarees, suits, Indo Western outfits and other occasion wear should place their orders sufficiently in advance.

Made-to-order garments may require approximately 2–3 weeks for dress making, in addition to the applicable shipping time. Customers should allow additional time for international shipping and customs clearance where applicable.

25. Return and Refund Summary

         Policy                                     Details
 Return period  Within 14 days of receiving the product
 Product condition  Unused and in original condition
 Eligible issues  Wrong item, incorrect size supplied, defective or damaged product
 Made-to-order dresses  Generally not eligible for standard refund
 Possible alteration  May be offered where technically possible
 Refund processing  Generally within 2–3 business days after approved return is received
 Bank/payment processing  May take approximately 7–10 days to reflect
 Return shipping  Customer responsibility unless otherwise confirmed
 Cancellation within 48 hours  Applicable 5% payment/card processing fee may be deducted
 Cancellation after 5 days  10% late cancellation charge may apply to orders under processing

26. Contact Kshkin Creation LLP

If you have a question about a return, refund, replacement, damaged product, incorrect size, wrong item or order cancellation, please contact Kshkin Creation LLP through the contact information available on our website.

When contacting us regarding an existing order, please provide your order number, a description of the issue and photographs where applicable. Our team will review your request and guide you through the applicable return, replacement, alteration or refund process.

Kshkin Creation LLP Return & Refund Policy

At Kshkin Creation LLP, we aim to provide quality ethnic wear, wedding wear, bridal clothing and occasion wear while maintaining a clear and transparent return and refund process.

Because many of our garments are prepared specifically for individual customers, customers should carefully review product information, sizing and customization requirements before placing an order.

We appreciate your understanding of the special nature of made-to-order and hand-embellished garments and are committed to helping customers resolve genuine product issues fairly and efficiently.